SHIPPING & RETURNS

We want you to be satisfied with your purchase from Tretinoin World Australia. Because many of our products are skincare and treatment products, we take product safety and hygiene seriously.

Please contact us before returning any product so that we can provide the appropriate return instructions.

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Damaged, Broken or Incorrect Products

If your order arrives damaged, broken, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Where the issue is the result of an error on our part or the product was damaged or faulty when received:

• We will cover the reasonable cost of returning the product.

• We may offer a replacement, refund, or another appropriate remedy, depending on the circumstances.

• We may ask you to provide photographs of the damaged product, packaging, shipping label, or other relevant information to help us assess the issue.

Please do not dispose of a damaged product or its packaging until we have advised you to do so.

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Change of Mind

If you change your mind about your purchase, you may contact us to request a return.

Where a change-of-mind return is accepted:

• The customer is responsible for the return shipping cost.

• The original shipping cost, if applicable, is generally non-refundable.

• Products must be unused, unopened, and in their original condition and packaging.

• Products that have been opened, used, or cannot be safely resold may not be eligible for a change-of-mind return.

For hygiene, safety, and product integrity reasons, we may not accept returns of opened or used skincare or treatment products unless the return relates to a fault, damage, incorrect item, or another issue covered by Australian Consumer Law.

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Incorrect Address or Customer Error

If an order is returned because an incorrect or incomplete delivery address was provided by the customer, or because of another error made by the customer, the customer is responsible for any additional return or reshipping costs.

If the order needs to be sent again, additional shipping charges may apply.

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Products Damaged During Delivery

If your product arrives damaged or broken during delivery, please contact us as soon as possible and provide photographs of the product and packaging.

We will assess the situation and, where the damage is our responsibility, arrange an appropriate remedy and cover the reasonable return shipping cost.

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Refunds

Once an approved return has been received and assessed, we will process any applicable refund to the original payment method, subject to the circumstances of the return.

Processing times may vary depending on your payment provider or financial institution.

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Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

If a product is faulty, damaged, unsafe, does not match its description, or otherwise fails to meet a consumer guarantee, you may have rights to a repair, replacement, refund, or another remedy depending on the circumstances.

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How to Request a Return

To request a return or report an issue with your order, please contact us with:

• Your order number

• Your name

• The reason for the return

• Photographs of the product and packaging, where applicable

• Any other information that may help us assess the issue

Email: tretinoinworldau@gmail.com
WhatsApp: +44 7446270205

Please wait for our instructions before sending a product back.

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Tretinoin World Australia reserves the right to assess each return request in accordance with this policy and applicable Australian Consumer Law.